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10 Reasons Why Customer Experience Can’t Be Ignored

Customer Experience (CX) has seen a paradigm shift from just a good-to-have-function to one of the key differentiators and now a core strategy function for many organizations. CX is no longer limited to knowing what your customers feel about you, instead it includes taking essential actions to enhance a customer’s overall experience (by converting an unhappy customer to a happy one). Companies are offering best-in-class customer experiences over their competitors to grow faster and to be more profitable.

87% of customers think brands need to put more effort into providing a consistent experience - Kampyle

 

With that in mind, here are the 10 reasons why Customer Experience can’t be ignored any further.

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