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NPS vs CSat vs VoC

NPS vs CSat vs VoC

The strongest indication of an EPIC customer experience is when the customer comes back to you for repeat business. But unlike in the past, today a very large number of customer interactions occur online, thus making the task of measuring customer happiness/satisfaction/likelihood more dependent on reaching out to them for feedback and insights. There are several methods available for organizations to measure customer satisfaction, each one of them is different from the other.
NPS-vs-CSAT-vs-VOC

About Khushbu Mishra

Khushbu is a cinephile! She is part of the Marketing team at Aureus and is responsible for all the marketing activities (online or offline). She has over 5 years of experience and was earlier associated with ValueLabs and Radio Mirchi.

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